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for Windows Technical Support FAQ pages
Q: I'm trying to post an insurance payment via Open Item Posting and the system incorrectly tells me that there are no visits on file for the given dates of service. A: Here are several things that may help: (1) Repeat the posting without specifying a service code. It is only necessary to specify the service code if there was more than one service on the given date. (2) Reindexing your databases.
(3) Is there a visit on file but with a different therapist or location
code? The visit must agree in all particulars with the payment information
or else it will come up "not found."
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